Privacy Policy

1. Information We Collect

Our work order management application for buildings in Canada collects and processes the following information:

Personal Information

• Full name
• Email address
• Phone number
• Physical address of work location
• TIN (Tax Identification Number) for registered companies
• Photographs related to work orders and task documentation

Location Information

• Physical address manually provided by the user to register building locations and work orders

Device Information

• Device type and operating system
• Unique device identifier
• IP address

Work Order Information

• Details of assigned and completed tasks
• Building locations
• Notes, comments, and reports
• Images of completed work
• Activity history

2. How We Use Your Information

We use the collected information exclusively to:

• Operational management: Create, assign, and track work orders
• Communication: Notify you about new tasks, updates, and changes
• Documentation: Maintain records of completed work through photographs and reports
• Billing: Process tax information for companies (TIN)
• Location registry: Maintain addresses of buildings where work is performed
• Service improvement: Analyze usage to improve functionalities
• Legal compliance: Maintain records as required by Canadian legislation

3. Data Storage and Security

Hosting Provider

All your data is stored on secure servers provided by Hostinger, with infrastructure located in the US, complying with local data protection regulations.

Security Measures

• Data encryption in transit (SSL/TLS)
• Restricted access through user authentication
• Regular backups
• Protection against unauthorized access
• Continuous security monitoring

Access Control

Access to your information is limited to:

• Administrators of the contracting company
• Authorized supervisors
• Technical personnel for maintenance (under confidentiality agreements)

4. Data Retention

Work Order Data

Data from completed orders is retained indefinitely until the business owner explicitly requests its deletion. This includes:

• Work order details
• Photographs and documentation
• Activity history

Active User Data

We maintain your information while:

• Your account is active
• You are an employee of a client company
• The business owner does not request its deletion

Data Deletion

Personal and order data will be deleted only when:

• The business owner formally requests it
• Required by court order
• The company account is permanently closed

Deletion will be processed within 30 business days of the request.

5. Sharing and Disclosing Information

We Share Information Only With:

• Your employer: The company managing work orders has full access to your work information
• Authorities: When required by law or court order
• Hostinger: Our hosting provider that stores data under strict confidentiality agreements
• Technical service providers: Only authorized personnel for platform maintenance

6. Android Application Permissions

The Android mobile application requires the following permissions:

• Camera: To take photographs of completed work
• Storage: To save and access images
• Internet: To access the web application and synchronize data
• Notifications: To alert you about new orders and updates

You can revoke these permissions in your device settings, although this will limit the app's functionality.

7. Your Rights Under Canadian Laws (PIPEDA)

As a user in Canada, you have the right to:

• Access: Request a copy of all your personal information
• Correct: Update or correct inaccurate data
• Delete: Request deletion of your data (subject to legal obligations)
• Withdraw consent: Stop using the application at any time
• Portability: Receive your data in a structured format
• File complaints: With the Privacy Commissioner of Canada

How to Exercise Your Rights

Contact our support team:

• Email: soporte@infinitysof.com

We will respond to your request within 30 days.

8. Cookies and Local Storage

Web Application

The web application uses:

• Browser local storage: To temporarily save session data and improve application performance
• Essential session cookies: To keep your login active and basic application functionality

Android Mobile Application

The mobile application (WebView) uses:

• Local storage: To improve application performance and functionality

9. Protection of Minors' Data

This application is designed for professional use by employees over 18 years of age. We do not intentionally collect information from minors.

10. International Transfers

Although our servers are in the US, outside the country and you use the application, your data may be transmitted internationally. We take measures to protect your data during these transfers.

11. Changes to This Policy

We may update this policy occasionally to reflect:

• Changes in legislation
• New app functionalities
• Security improvements

We will notify you of significant changes through:

• In-app notification
• Email
• Notice on the home screen

Continued use of the app after changes constitutes your acceptance.

12. Legal Compliance

This application complies with:

• PIPEDA (Personal Information Protection and Electronic Documents Act) - Canada
• Applicable provincial data protection laws
• Google Play Store regulations
• International data protection standards

13. Contact and Support

If you have questions, concerns, or wish to exercise your privacy rights:

For Users in the European Union (GDPR)

If you are an EU resident, you have additional rights:

• Right to be forgotten
• Right to data portability
• Right to file complaints with data protection authorities in your country